Senior Onboarding Specialist, SMB

Notion is hiring a Senior Onboarding Specialist, SMB to join our fully remote team in the United States. As a Senior Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Flexible working hours across US time zones • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Notion is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Data-driven and organized • Strong relationship-building skills Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning