Senior Onboarding Specialist, Renewals

ServiceNow is hiring a Senior Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Senior Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • 401(k) retirement plan with company match • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Data-driven and organized • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently