Senior Onboarding Specialist, Renewals

Apple is hiring a Senior Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Senior Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Apple is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team