Senior Onboarding Specialist, Renewals

Adobe is hiring a Senior Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Senior Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Competitive salary and meaningful equity • Home office and wellness stipends • Flexible working hours across US time zones • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Adobe is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently