Senior Onboarding Specialist, Onboarding

Uber is hiring a Senior Onboarding Specialist, Onboarding to join our fully remote team in the United States. As a Senior Onboarding Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Uber is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Excellent communication • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing