Senior Onboarding Specialist

GitHub is hiring a Senior Onboarding Specialist to join our fully remote team in the United States. As a Senior Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitHub is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent communication • Data-driven and organized • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)