Senior Onboarding Specialist

Apple is hiring a Senior Onboarding Specialist to join our fully remote team in the United States. As a Senior Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Apple is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment