Senior Machine Learning Engineer

Zendesk is hiring a Senior Machine Learning Engineer to join our fully remote team in the United States. As a Senior Machine Learning Engineer, you'll turn data into insights and intelligent products. This is a part-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with stakeholders to define metrics • Communicate findings to technical and non-technical audiences • Analyze large datasets to surface actionable insights • Build and validate models and dashboards • Maintain data pipelines and data quality What we offer: • Competitive salary and meaningful equity • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience with data visualization tools • Clear communication skills • Understanding of statistics and experimentation • Strong SQL and Python (or R) Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team