Senior Machine Learning Engineer, Risk

Intercom is hiring a Senior Machine Learning Engineer, Risk to join our fully remote team in the United States. As a Senior Machine Learning Engineer, Risk, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and validate models and dashboards • Maintain data pipelines and data quality • Analyze large datasets to surface actionable insights • Partner with stakeholders to define metrics • Communicate findings to technical and non-technical audiences What we offer: • Home office and wellness stipends • Paid parental leave • Generous paid time off and company holidays • Flexible working hours across US time zones • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong SQL and Python (or R) • Clear communication skills • Experience with data visualization tools • Understanding of statistics and experimentation Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)