Senior Machine Learning Engineer, Experimentation

Zendesk is hiring a Senior Machine Learning Engineer, Experimentation to join our fully remote team in the United States. As a Senior Machine Learning Engineer, Experimentation, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Analyze large datasets to surface actionable insights • Maintain data pipelines and data quality • Build and validate models and dashboards • Partner with stakeholders to define metrics • Communicate findings to technical and non-technical audiences What we offer: • Home office and wellness stipends • Paid parental leave • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Familiarity with cloud data warehouses • Strong SQL and Python (or R) • Clear communication skills • Experience with data visualization tools Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)