Senior HR Generalist, People Operations

Intercom is hiring a Senior HR Generalist, People Operations to join our fully remote team in the United States. As a Senior HR Generalist, People Operations, you'll support our people and build a great remote culture. This is a freelance, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll support our people and build a great remote culture, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage HR processes and the employee lifecycle • Maintain accurate HR records • Administer benefits and policies • Advise managers on people matters • Support hiring and onboarding What we offer: • Paid parental leave • Home office and wellness stipends • Flexible working hours across US time zones • 401(k) retirement plan with company match • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Discretion and confidentiality • Strong interpersonal skills • Organized and detail-oriented • Knowledge of employment practices Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing