Senior DevOps Engineer, Observability

Intercom is hiring a Senior DevOps Engineer, Observability to join our fully remote team in the United States. As a Senior DevOps Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Automate deployments and reduce operational toil • Monitor systems and respond to incidents • Improve observability, alerting, and reliability What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Flexible working hours across US time zones • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) • On-call and incident response experience Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently