Senior Delivery Manager

Intercom is hiring a Senior Delivery Manager to join our fully remote team in the United States. As a Senior Delivery Manager, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Run agile ceremonies and reporting • Drive continuous improvement • Coordinate cross-functional teams • Plan, schedule, and track project delivery • Manage risks, scope, and stakeholders What we offer: • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Paid parental leave • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Project or program management experience • Excellent organization and communication • PMP or equivalent is a plus • Agile/Scrum familiarity Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning