Senior Delivery Manager, Go-to-Market

Intercom is hiring a Senior Delivery Manager, Go-to-Market to join our fully remote team in the United States. As a Senior Delivery Manager, Go-to-Market, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Coordinate cross-functional teams • Run agile ceremonies and reporting • Drive continuous improvement • Plan, schedule, and track project delivery • Manage risks, scope, and stakeholders What we offer: • Generous paid time off and company holidays • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Stakeholder management skills • Excellent organization and communication • Project or program management experience • Agile/Scrum familiarity Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)