Senior Customer Support Specialist, Weekend

Microsoft is hiring a Senior Customer Support Specialist, Weekend to join our fully remote team in the United States. As a Senior Customer Support Specialist, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Document solutions and improve help content What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Microsoft is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Reliable home internet and a quiet workspace • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication • Ability to learn products quickly Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing