Senior Customer Support Specialist, Weekend

Fidelity is hiring a Senior Customer Support Specialist, Weekend to join our fully remote team in the United States. As a Senior Customer Support Specialist, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues What we offer: • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Fidelity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Reliable home internet and a quiet workspace • Excellent written and verbal communication Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team