Senior Customer Support Specialist, Weekend

Boldly is hiring a Senior Customer Support Specialist, Weekend to join our fully remote team in the United States. As a Senior Customer Support Specialist, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Paid parental leave • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Boldly is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) • Empathy and patience • Excellent written and verbal communication Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning