Senior Customer Support Specialist, Weekend

Amazon is hiring a Senior Customer Support Specialist, Weekend to join our fully remote team in the United States. As a Senior Customer Support Specialist, Weekend, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Document solutions and improve help content • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets What we offer: • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Annual learning and professional development budget • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Reliable home internet and a quiet workspace • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)