Senior Customer Support Specialist, Technical

Slack is hiring a Senior Customer Support Specialist, Technical to join our fully remote team in the United States. As a Senior Customer Support Specialist, Technical, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Document solutions and improve help content • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams What we offer: • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Slack is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Reliable home internet and a quiet workspace • Empathy and patience Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning