Senior Customer Support Specialist, Technical

Instacart is hiring a Senior Customer Support Specialist, Technical to join our fully remote team in the United States. As a Senior Customer Support Specialist, Technical, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores What we offer: • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Home office and wellness stipends • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Instacart is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Ability to learn products quickly Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Comfort communicating clearly and proactively in writing