Senior Customer Support Specialist, Onboarding

HashiCorp is hiring a Senior Customer Support Specialist, Onboarding to join our fully remote team in the United States. As a Senior Customer Support Specialist, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Document solutions and improve help content • Escalate bugs and feedback to product teams What we offer: • Competitive salary and meaningful equity • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HashiCorp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Empathy and patience Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)