Senior Customer Support Advocate, Weekend

DocuSign is hiring a Senior Customer Support Advocate, Weekend to join our fully remote team in the United States. As a Senior Customer Support Advocate, Weekend, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Document solutions and improve help content • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DocuSign is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team