Senior Customer Support Advocate, Weekend

Amazon is hiring a Senior Customer Support Advocate, Weekend to join our fully remote team in the United States. As a Senior Customer Support Advocate, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Document solutions and improve help content • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Ability to learn products quickly • Reliable home internet and a quiet workspace • Comfort with support tools (Zendesk, Intercom) Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently