Senior Customer Support Advocate, Onboarding

American Express is hiring a Senior Customer Support Advocate, Onboarding to join our fully remote team in the United States. As a Senior Customer Support Advocate, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues What we offer: • Annual learning and professional development budget • Home office and wellness stipends • 401(k) retirement plan with company match • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) • Empathy and patience Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently