Senior Customer Support Advocate

Meta is hiring a Senior Customer Support Advocate to join our fully remote team in the United States. As a Senior Customer Support Advocate, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Maintain high customer satisfaction scores What we offer: • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Meta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication • Ability to learn products quickly Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team