Senior Customer Support Advocate

Intuit is hiring a Senior Customer Support Advocate to join our fully remote team in the United States. As a Senior Customer Support Advocate, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Document solutions and improve help content What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intuit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Empathy and patience • Reliable home internet and a quiet workspace Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment