Senior Customer Support Advocate

DocuSign is hiring a Senior Customer Support Advocate to join our fully remote team in the United States. As a Senior Customer Support Advocate, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Document solutions and improve help content • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets What we offer: • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Generous paid time off and company holidays • Competitive salary and meaningful equity • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DocuSign is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Ability to learn products quickly • Reliable home internet and a quiet workspace • Comfort with support tools (Zendesk, Intercom) Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning