Senior Customer Support Advocate, Billing

Snowflake is hiring a Senior Customer Support Advocate, Billing to join our fully remote team in the United States. As a Senior Customer Support Advocate, Billing, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Document solutions and improve help content • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores What we offer: • Home office and wellness stipends • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Snowflake is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Empathy and patience Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently