Senior Customer Support Advocate, Billing

Okta is hiring a Senior Customer Support Advocate, Billing to join our fully remote team in the United States. As a Senior Customer Support Advocate, Billing, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Document solutions and improve help content What we offer: • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Paid parental leave • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Okta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Reliable home internet and a quiet workspace • Empathy and patience • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently