Senior Customer Support Advocate, Billing

GitLab is hiring a Senior Customer Support Advocate, Billing to join our fully remote team in the United States. As a Senior Customer Support Advocate, Billing, you'll help customers succeed and resolve issues with empathy. This is a contract, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Document solutions and improve help content • Maintain high customer satisfaction scores What we offer: • Competitive salary and meaningful equity • Generous paid time off and company holidays • Annual learning and professional development budget • Paid parental leave • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitLab is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Empathy and patience • Excellent written and verbal communication • Reliable home internet and a quiet workspace Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team