Senior Customer Support Advocate, Billing

DoorDash is hiring a Senior Customer Support Advocate, Billing to join our fully remote team in the United States. As a Senior Customer Support Advocate, Billing, you'll help customers succeed and resolve issues with empathy. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content What we offer: • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DoorDash is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Empathy and patience • Ability to learn products quickly • Reliable home internet and a quiet workspace Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently