Senior Customer Success Specialist, SMB

Mailchimp is hiring a Senior Customer Success Specialist, SMB to join our fully remote team in the United States. As a Senior Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Home office and wellness stipends • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Strong relationship-building skills • Data-driven and organized Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team