Senior Customer Success Specialist, SMB

Amazon is hiring a Senior Customer Success Specialist, SMB to join our fully remote team in the United States. As a Senior Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Paid parental leave • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Strong relationship-building skills • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team