Senior Customer Success Specialist, Renewals

Snowflake is hiring a Senior Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Senior Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Snowflake is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with SaaS products and CRMs • Excellent communication • Data-driven and organized • Strong relationship-building skills Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently