Senior Customer Success Specialist, Renewals

Capital One is hiring a Senior Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Senior Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Capital One is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Excellent communication • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment