Senior Customer Success Specialist, Renewals

American Express is hiring a Senior Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Senior Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Track health metrics and reduce churn What we offer: • Competitive salary and meaningful equity • Home office and wellness stipends • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Data-driven and organized • Strong relationship-building skills • Excellent communication Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently