Senior Customer Success Specialist, Onboarding

Shopify is hiring a Senior Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Senior Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Competitive salary and meaningful equity • Annual learning and professional development budget • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Shopify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Data-driven and organized • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing