Senior Customer Success Specialist, Onboarding

Automattic is hiring a Senior Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Senior Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Competitive salary and meaningful equity • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Automattic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)