Senior Customer Success Specialist, Onboarding

Amazon is hiring a Senior Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Senior Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Home office and wellness stipends • Competitive salary and meaningful equity • Annual learning and professional development budget • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent communication • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently