Senior Customer Success Specialist

Mailchimp is hiring a Senior Customer Success Specialist to join our fully remote team in the United States. As a Senior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • Flexible working hours across US time zones • Home office and wellness stipends • Generous paid time off and company holidays • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Excellent communication • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing