Senior Customer Success Specialist

HubSpot is hiring a Senior Customer Success Specialist to join our fully remote team in the United States. As a Senior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HubSpot is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Excellent communication • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently