Senior Customer Success Specialist, Enterprise

Salesforce is hiring a Senior Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Senior Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Home office and wellness stipends • Generous paid time off and company holidays • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Salesforce is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning