Senior Customer Success Specialist, Enterprise

GitHub is hiring a Senior Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Senior Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • Paid parental leave • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitHub is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Excellent communication • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently