Senior Customer Success Specialist, Enterprise

Box is hiring a Senior Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Senior Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Flexible working hours across US time zones • Paid parental leave • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Box is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment