Senior Customer Success Specialist

Dropbox is hiring a Senior Customer Success Specialist to join our fully remote team in the United States. As a Senior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Paid parental leave • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Dropbox is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized • Experience in customer-facing roles Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently