Senior Customer Success Manager, SMB

PayPal is hiring a Senior Customer Success Manager, SMB to join our fully remote team in the United States. As a Senior Customer Success Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. PayPal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Excellent communication • Data-driven and organized • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing