Senior Customer Success Manager, SMB

Notion is hiring a Senior Customer Success Manager, SMB to join our fully remote team in the United States. As a Senior Customer Success Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • Paid parental leave • Generous paid time off and company holidays • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Notion is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Experience in customer-facing roles • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently