Senior Customer Success Manager, Renewals

Spotify is hiring a Senior Customer Success Manager, Renewals to join our fully remote team in the United States. As a Senior Customer Success Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • Paid parental leave • Home office and wellness stipends • Generous paid time off and company holidays • Annual learning and professional development budget • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Spotify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Excellent communication • Data-driven and organized Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing