Senior Customer Success Manager, Onboarding

Salesforce is hiring a Senior Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Senior Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement What we offer: • Annual learning and professional development budget • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Salesforce is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment