Senior Customer Success Manager, Onboarding

Netflix is hiring a Senior Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Senior Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Home office and wellness stipends • Competitive salary and meaningful equity • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Netflix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong relationship-building skills • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team